Skip Ribbon Commands
Skip to main content

Frequently Asked Questions


What is Integrated Care?

Integrated Care is about better connecting and resourcing our highly skilled and dedicated health network (GPs, nurses, specialists, allied health providers) to provide care that responds to all of a person’s health needs – health and social – in partnership with patients, carers and family.

Integrated care aims to:

  1. Develop a system of care and support that is based around the needs of the individual;
  2. Provide the right care in the right place at the right time and;
  3. Make efficient use of resources to deliver effective, sustainable healthcare.

How will Integrated Care benefit me?


International evidence shows that Integrated Care improves the patient’s experience and health outcomes, and ensures that resources are used in a more efficient and seamless way.

Integrated care will enhance and simplify the way a person accesses care which will help improve their overall health. It will also help a person better manage any chronic health issues they might have and reduce the chance of unnecessary hospitalisation.

Health providers

Integrated Care will provide better access to a wider range of health resources and support systems and facilitate better collaboration between health providers to improve the community’s health outcomes across physical and mental health, and in partnership with the patient, their carers and family.

Who is funding it?

The NSW Government has committed funding for four years to implement new, innovative, locally-led models of integrated care across NSW with the aim of transforming our health system.

What services and tools will be included in Integrated Care?


HealtheNet will allow the mapping of different patient identifiers to create a single picture of patient information across LHDs, and is integrated with the national Patient Controlled Electronic Health Record (PCEHR).

Risk Stratification

We are developing tools to identify people at risk of chronic illness or chronic disease that can be followed up early and have targeted intervention.


We have cloud based software to enable shared care planning at Blayney, Cobar and Cowra. 

What other districts are taking part in the NSW Government’s Integrated Care Strategy?

The other two districts are Central Coast and Western Sydney Local Health Districts. 

Why was Western NSW district selected?

Clear synergies were identified between NSW Government’s Integrated Care and the Western NSW Local Health District Health Services Plan and worked well with the Western NSW Primary Health Network priorities.

For how long will Integrated Care be demonstrated?

Western NSW will trial Integrated Care for four years.  The Integrated Care team will use the learnings and Key Performance Indicator (KPI​)  measurements from the first round of demonstrator sites to evolve and expand Integrated Care into other sites within the Western NSW Local Health District.

How will Integrated Care be measured and who will measure it?

The Western NSW Local Health District is consulting regularly with NSW Government and monitor the overall impact of the Integrated Care with KPIs and key learnings from each demonstrator site.

Where are the demonstrator sites?

The first wave of demonstrator sites for Integrated Care were selected based on a set of requirements including a local clinical champion, cooperative working relationships with care providers, the Local Health District and the Western NSW Primary Health Network, evidence of innovation in primary and community care and a commitment to the strategy.

Based on this criteria, the Integrated Care team selected the following sites:

Cowra, Cobar, Dubbo Diabetes, Molong, Wellington

In January 2016, four second wave sites joined ​the Western NSW Integrated Care Strategy. These are Blayney, Coonamble, Mudgee and Walgett.

Do all the GPs in the demonstrator sites need to be involved in Integrated Care?

Initially, Integrated Care only needs to be adopted by a select few health services providers in each demonstrator site in order to effectively demonstrate it and assess the outcomes.

Who is running Integrated Care at each demonstrator site?

Integrated Care is a united effort between the IC team and key local GPs and other health care providers who have agreed to assist in implementing the strategy.

Will a patient have to pay to be part of the Integrated Care Strategy? 

Participating in Integrated Care will not cost the patient anything. One of the key objectives of Integrated Care is to make efficient use of resources to deliver effective, sustainable healthcare.

Will Integrated Care change the way a patient accesses their GP or other health services?

Integrated Care will make it easier for patients to access more health services at the right time at the right place.  Health providers including GPs will also have a better understanding of the patient’s health status and needs.

Does a patient have to be part of Integrated Care if their GP is involved?

A patient is able to opt out of Integrated Care if they do not wish to be involved.

What is the difference between Integrated Care and other programs such as Connecting Care and Hospital in the Home?

Integrated Care will provide better support services and tools to help deliver these programs in a more efficient and seamless way.

How does Integrated Care relate to the Local Health District’s 'Living Well Together' values?

Integrated Care is a great example of Western NSW Local Health District’s vision of 'Living Well
Together', because it embodies the values of openness and collaboration to deliver seamless, effective and efficient care that responds to all of a person’s health needs.

What will Integrated Care mean for jobs in our local health sector?

Integrated Care is about using the great services and people we already have to develop a system of care and support that is based around the needs of the patient.